We’re here to help when a problem arises, often resolving problems remotely so you may not need to open a ticket. We’ve created 3 easy steps to follow when encountering a problem with your service.
Step 1: Check our service status for known issues, these will be resolved as fast as we can and if your service is listed, the repair is on its way. If however your issue or service is not listed, please continue to open a ticket so we’re made aware of your problem.
Step 2: Open a ticket and provide as much information as possible, we will contact you back following remote diagnostics. We may need to go through some troubleshooting with you before scheduling an engineer visit.
Step 3: Managed from our online portal, all part’s of the report will be logged and if a repair is needed, we will keep you fully informed.