Your Connectivity Emergency Services
Whether your a home worker or a business, getting back online as fast as possible is paramount to operations and the bottom line. Our rapid response engineers can visit your location and diagnose the problem and repair, in some instances liaising with your IT team to troubleshoot and repair more complicated problems.
Typically, we have a repair window instead of a service level agreement. This window represents the reasonable time to investigate and repair a fault interrupting your connection. This varies from
Residential – Response within 2 – 5 working days
Business – Response within 24 – 48 hours
If your work life or business is internet dependent, you may need a rapid response. The following services will provide an immediate response with a fully rehearsed procedure offering vital backup power incase of a power outage or Ethernet re-wiring, termination & testing services. We can also log into routers and execute commands on your request.
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Around the clock coverage
At Home, In the Office or Streetside
Up to £5m public liability insurance
Basic network diagnostics & ethernet repairs
Remote hands with video calls
We’re able to dispatch engineers at a moments notice in close proximity to the M5 motorway corridor.
Our team is fully kitted out for severe weather events with on-board back-up power, welfare unit and a 4×4 off-roader.
We are ready around the clock with a network operations team waiting to receive your call for help.
SLA Contract Examples
Engineer response with basic diagnostics, repair & remote hands within
- 5 Hour SLA – From £95 a month + Setup Cost
- 3 Hour SLA – From £195 a month + Setup Cost
- 1 Hour SLA – From £495 a month + Setup Cost
Please note: The service level agreement will begin upon your first trouble ticket raised by calling our hotline. If we fail to arrive on time, a 100% service credit can be requested if it meets the criteria. Please see our full terms and conditions for more information.