Help & Support

If you have a question about your service or your encountering some issues with your service, you’ve come to the right place. This page will find you find the right answer for your question. Whether its a minor account change or a major service outage, you’ll find the right solution here.

We work hard to maintain our service quality levels and customer service satisfaction and we offer a comprehensive resolution service prior to an independent complaints resolution service to ensure we’re doing all we can to solve your issue.


Please note – Our Facebook & Twitter pages are not monitored support channels.

Speak to us

We’re open 8am – 8pm, 7 days a week

0800 6 102 109

(24 Hour Emergency Line Only)

Service Status

Planned Maintenance